FeedMe

Point of Sale system (POS)

Overview

FeedMe is a POS system designed to simplify restaurant operations, offering a modern and user-friendly interface to help restaurant owners streamline their processes.

My Role

  • Tasked with leading the redesign of FeedMe POS System (Version 3), focusing on enhancing usability and streamlining the user experience.
  • Gathered and analyzed feedback from clients and the sales team to ensure the new system aligns with their needs and expectations, prioritizing user-friendly design.

Challenges

  • Each restaurant has its own unique operational flow, making it difficult to create a one-size-fits-all design solution.
  • Unlike web and mobile apps, POS systems are used on a variety of devices with different screen sizes, requiring the system to be highly responsive and adaptable.
  • With numerous competitors in the market, standing out with a unique and impactful design was a constant challenge.

Design Solutions Highlight

01. Interactive Mascot Integration

the origin of FeedMe mascot (Mebot)

Originally, features were scattered across separate buttons, making it hard to name and organize them. I came up with the idea of using a "robot" mascot, inspired by IOS Bento calendar, to combine all small features into one button. Over time, we made the mascot more interactive, adding fun animations for events like New Year and Deepavali, making the experience more engaging for users.

different status of the Mascot
the origin of FeedMe mascot (Mebot)

02. Flexible Payment Modes

To fit different restaurant operations, I created customizable payment options. For example, fast food restaurants use a "Pay First" mode, while other restaurants can choose a "Pay Later" option. Users can easily switch between these modes to match their needs.

Pay-first & Pay-later mode

03. Animated Loading Splash Page

To improve user experience during loading or updates, I designed an animated splash page for the POS system, reducing the wait time feel for users.

FeedMe Splash Animation

04. Menu Card Design

I also shared design solutions on Medium, including how I created adaptable item cards for different POS use cases. Here's the link to the article.

menu design to fit different situation

Progress & Final outcome

Design System & Low fedility wireframe
Final Outcome