FeedMe

Kitchen and Order Display System

Overview

A Kitchen Display System (KDS) is designed to help kitchens streamline their operations by efficiently tracking and organizing orders, ultimately boosting restaurant productivity. This system replaces traditional printer paper tickets with a digital solution, offering a more modern and efficient approach to order management.

Here’s an article where I discuss how this solution is implemented into the product.

My role

  • Designed a new FeedMe product, including the Kitchen Display System (KDS) and the Order Display System (ODS).
  • Gathered feedback and ideas directly from restaurant staff to ensure the product meets their needs effectively.

Challenges

  • Kitchens are high-pressure, fast-paced spaces, so the product had to be intuitive, easy to learn, and suitable for first-time users.
  • Understanding how users interact with the product in various situations and adapting to the unique operational workflows of different restaurants.
  • Designed the interface to promote muscle memory, enabling users to navigate the system quickly and efficiently, even under high-stress conditions.

Design Solutions Highlight

01. Designing for a Fast-Paced Kitchen Environment

During the design process, we considered the demanding nature of a busy kitchen. Chefs often work in high-pressure situations, and their hands may be oily or wet. To address this, the Kitchen Display System was designed to minimize scrolling and instead focus on tap-based interactions, making it easier and more practical for users to navigate quickly and efficiently.

KDS flow
Ticket status
Usage of KDS and ODS

02. Enhancing Customer Interaction with Order Display System

The Order Display System is customer-facing, helping patrons easily identify and collect their food. To make the experience more engaging and user-friendly, I designed interactive animations that create a dynamic and visually appealing way for customers to track their orders.

ODS UI during Hari Raya Festival
ODS with animation

Progress

Design system
User flow

Final Outcome

KDS UI